Last updated: August 11, 2026
We want your LifePilot order to arrive as expected. This policy explains how return, replacement, cancellation, and refund requests are handled.
30-Day Return Request Window
Please contact LifePilot within 30 days after delivery if you need to request a return, replacement, or refund. Contact us at widly.pierrevil@gmail.com and include your order number and the reason for your request.
Damaged, Defective, Incorrect, or Missing Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, contact us within the 30-day request window. Please include clear photos or video when applicable. We will review the claim and, when approved, provide an appropriate remedy such as a replacement, partial refund, or full refund.
Non-Defect Returns
For change-of-mind or other non-defect return requests, contact us within 30 days after delivery. We may approve returns for items that are unused, uninstalled, in their original condition, and with the original packaging and accessories. Approval is required before anything is shipped back. Unless required by law or the return results from our error, the customer is responsible for approved non-defect return shipping costs.
Return Authorization Required
Do not send a product back to the address shown on the store or on a shipping label unless LifePilot has specifically authorized that address for the return. Some LifePilot orders are fulfilled by third-party warehouses, and the correct return destination can vary. If a physical return is required, we will provide the approved return instructions and destination after reviewing your request.
Items That Cannot Be Returned
We cannot accept items that have been materially used, altered, damaged after delivery, or returned without authorization when those conditions prevent safe resale or supplier acceptance. Products subject to carrier, battery, hazardous-material, hygiene, or other shipping restrictions may require a refund or replacement process instead of a physical return. These limitations do not reduce any rights you have under applicable law.
Order Cancellations
Cancellation requests should be submitted as soon as possible. We can generally cancel and refund an order if fulfillment processing has not begun. Once an order has entered processing or has shipped, cancellation might no longer be possible and the applicable return process will apply.
Refunds
Approved refunds are issued to the original payment method. After LifePilot issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
If LifePilot is unable to ship an order within an applicable promised shipping timeframe, we will provide any delay notice, cancellation option, and refund required by applicable law. When a refund is legally required because merchandise cannot be shipped, applicable amounts paid for the unshipped merchandise will be refunded as required by law.
Contact
For return, cancellation, replacement, or refund assistance, contact widly.pierrevil@gmail.com. Please include your order number so we can locate the order quickly.