Refund policy
Return and Refund Policy
At LifePilot, we want you to be satisfied with your purchase. Please review this policy before placing your order.
Returns
We accept eligible return requests within 30 days of delivery.
To qualify for a return, the item must be in the same condition in which it was received, unused, unworn, and in its original packaging with all accessories, manuals, parts, and documentation included. Proof of purchase is required.
Before returning any product, contact us at support@lifepilotstore.com to request return authorization and instructions. Do not send a product back to the manufacturer, supplier, warehouse, or any address shown on the original package unless LifePilot specifically instructs you to do so.
Unauthorized returns may not be accepted.
Electric Bikes, Electric Scooters, and Ride-On Vehicles
Because electric bikes, electric scooters, and ride-on vehicles are large, high-value products, they must be returned unused and in their original packaging unless the product arrived damaged, defective, or incorrect.
Products showing signs of use, modification, improper assembly, accidental damage, misuse, water damage, or normal wear may not qualify for a return or full refund.
Return shipping costs for non-defective products may be the customer’s responsibility. Any applicable return shipping cost will be disclosed before the authorized return is sent.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact support@lifepilotstore.com as soon as possible and provide your order number along with photos or video showing the issue.
We will review the claim and provide the appropriate resolution, which may include replacement parts, replacement of the product, return instructions, or a refund when applicable.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products damaged through misuse, accidents, improper assembly, modification, or unauthorized repair
- Products with missing parts, accessories, manuals, or original packaging
- Used personal or safety-related items when return would create a health or safety concern
- Gift cards, if offered
- Items identified as final sale before purchase
This does not limit any rights you may have under applicable law.
Order Cancellations
Contact support@lifepilotstore.com as soon as possible if you need to cancel an order.
We will attempt to cancel orders that have not entered processing or fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure will apply.
Refunds
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears in your account.
Original shipping charges, expedited shipping charges, and return shipping costs are generally non-refundable unless the return results from an error by LifePilot or the product arrived damaged, defective, or incorrect.
Exchanges
For damaged, defective, or incorrect products, contact us first so we can determine whether a replacement, exchange, replacement part, or refund is the appropriate solution.
Contact Us
For questions about returns, refunds, cancellations, or damaged products, contact:
LifePilot INC
Email: support@lifepilotstore.com
Phone: (305) 334-8087