Shipping policy
Shipping Policy
Thank you for shopping with LifePilot. We work to process and deliver orders as efficiently as possible. Because LifePilot offers products from multiple fulfillment partners, processing and delivery times may vary by product and destination.
U.S. Shipping Rates
For eligible U.S. orders:
- Orders under $100: $7 Standard Shipping
- Orders of $100 or more: Free Standard Shipping
The shipping method, estimated delivery time, and final shipping charge applicable to your order will be displayed at checkout before payment.
Processing Times
Orders require processing before shipment. Processing times may vary depending on the product, inventory availability, fulfillment location, weekends, holidays, and order volume.
Once your order has shipped, tracking information will be provided when available.
Estimated Delivery Times
Delivery estimates vary by product and fulfillment location. The estimated shipping or delivery timeframe shown at checkout should be used as the estimate for your specific order.
Electric bikes, electric scooters, ride-on vehicles, oversized products, and products fulfilled from different warehouses may have different delivery times.
Delivery dates are estimates and are not guaranteed.
Multiple Shipments
LifePilot works with multiple fulfillment partners and warehouses. If your order contains more than one product, the products may be shipped separately and may arrive on different dates.
You will not be charged additional shipping solely because an order is divided into multiple shipments unless a separate charge was disclosed at checkout.
Tracking
When tracking information is available, it will be provided after the order ships.
Please allow time for the carrier’s tracking system to update after receiving your tracking number.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact support@lifepilotstore.com immediately if you discover an address error. Once an order has entered fulfillment or has shipped, we may not be able to change or redirect the shipment.
LifePilot is not responsible for delivery problems caused by incorrect or incomplete addresses supplied by the customer.
Delays
Carrier delays, severe weather, holidays, high shipping volume, transportation disruptions, and other circumstances outside LifePilot’s reasonable control may affect delivery times.
If your shipment appears significantly delayed, contact us and we will assist with reviewing the available tracking information.
Lost or Damaged Shipments
If your order arrives damaged, or tracking indicates a delivery problem, contact support@lifepilotstore.com as soon as possible.
Please include your order number and, for damaged products, photographs or video of the product and packaging when possible.
We will review the issue and work with the appropriate fulfillment partner or carrier to determine the available resolution.
International Shipping
Shipping availability is determined at checkout. If a shipping option is not available for your destination, we are unable to ship that order to that location at this time.
Customers are responsible for any applicable duties, import taxes, customs charges, or other fees when they are not included in the checkout price.
Contact Us
For questions regarding shipping, delivery, or tracking, contact:
LifePilot INC
Email: support@lifepilotstore.com
Phone: (305) 334-8087